Piegāde un atgriešana

Delivery

International orders are dispatched via TNT/FedEx or DHL, and in some cases PostNL.

Delivery times depend on availability and can be affected by postal delays or circumstances outside our control.

We cannot deliver to PO boxes. Delivery to island addresses may take longer.

Most bicycles arrive approximately 85% assembled and require final assembly before riding.

Hotels and third-party couriers Orders sent to a hotel or third-party courier are entirely at the customer’s risk. Simple Bike Store cannot accept liability if they fail to arrive or are damaged on receipt, although we will do what we can to help.

What must be completed before riding a delivered bicycle

Install the pedals.
Install the front wheel.
Install the handlebars.
Adjust the brakes.
Adjust the gears, if required.
Install mudguards, if ordered or included with the bicycle.

Most brands do not include the tools or grease required to complete assembly correctly. We strongly recommend having the bicycle assembled by a professional mechanic at a local bike shop. They can also check for manufacturing defects before the first ride.

International shipping terms, customs and risk

Dispatch times vary according to availability, and any delivery-time guarantees or representations are limited. We are not responsible for delays caused by postal services, force majeure or other circumstances outside our control.

All shipments outside the EU/Schengen Zone are shipped under Incoterms DAP. The receiver is responsible for import duties and customs-clearance costs. Delivery charges cover shipping costs and insurance only.

We choose the most economical freight route at our discretion. The risk passes to the buyer when the goods leave the delivering works, regardless of the dispatch point and including carriage-paid delivery.

We insure goods against requested insurable risks, including theft and transport damage, only at the contractual partner’s request and expense.

If shipment is delayed for a reason for which the buyer is responsible, risk passes when we notify the buyer that the order is ready for delivery. If proof of delivery is required, the contractual partner is responsible for the related costs.

Cancellations

If your item has already been dispatched, please follow the returns guidance below.

Your right to cancel Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order in writing—except for customized products—within 14 working days, beginning the day after you receive the goods. The return method and costs depend on the situation described below.

Returns policy

Simple Bike Store aims to provide a helpful, hassle-free returns policy. You are entitled to returns under Dutch consumer law and may cancel your order and return items within the applicable time frame. Email us before returning anything and follow the steps for your situation.

Use the return address below only Returns sent to parcel shops or post offices in our name will not be collected and will be returned to the sender.

Return address Simple Bike Store
Boezembocht 28E
3034 KA Rotterdam
The Netherlands

Unwanted item / not faulty

If you have changed your mind, you have 14 days to return the product. It must be unused and returned in its original, unmarked box and packaging.

1

Download and complete the claim formDownload the claim form, then add the required information and the item or items you wish to return.

2

Email the completed formSend it to info@simplebikestore.eu and wait for our confirmation email.

3

Pack the item securelyPut the product and its manufacturer packaging inside a box or bag.

4

Label the outside of the parcelInclude the wording and information shown below.

Write on the outside of the box: “Simple Bike Store” – Returned Items/Not Faulty
Boezembocht 28E, 3034 KA Rotterdam, The Netherlands
Your name
Your original order number, found under “My Orders” in your account

Refunds, return costs, exchanges and international returns

Unless you received the wrong or damaged goods, return postage is not covered by Simple Bike Store. You may use any carrier. If the return is necessary because of our error, such as an incorrectly labelled product, we will cover the return.

For an unwanted item or incorrect size, a refund can be issued after the goods are received and inspected for wear, use and damage. Original shipping costs are not refunded once shipping has taken place.

Exchanges are possible, but the replacement shipment is treated as a new order and is subject to a shipping fee. We recommend placing a new order and returning the unwanted goods for a refund because it is faster, easier to process and does not cost more.

Products requiring registration with the manufacturer, including cycling computers and watches, cannot be returned once registered.

Customers outside the EU should contact their local tax authority before returning goods to confirm whether import taxes can be refunded. Clearly complete the CN22 and/or CN23 customs declaration on the outside of the parcel. Incorrect declarations may cause the parcel to be refused entry into the Netherlands and returned to the sender.

Once the return has been received, inspected and processed, you will receive an automatic refund confirmation email.

Bicycles and large bulky items These cannot be returned through the standard return address. Contact Customer Service so we can arrange collection. A collection fee applies.

Faulty item

A faulty item must be returned for a full inspection to determine whether it is covered by warranty. Used items must be cleaned before return; dirty items cannot be handled and will be sent back to you.

1

Download and complete the claim formDownload the claim form and provide the required order and item information.

2

Email the form and wait for confirmationSend it to info@simplebikestore.eu.

3

Include our confirmation inside the parcelPrint the return slip or confirmation received by email and place it inside the box or bag.

4

Pack the item securelyPlace the product and the manufacturer’s packaging inside a box or bag.

5

Label the outside of the parcelInclude the wording and information shown below.

6

Use a tracked postal serviceTake the parcel to your local post office. Send us the carrier and tracking number so we can follow its progress. You initially cover the postage cost, and Simple Bike Store cannot accept responsibility for undelivered returns.

Write on the outside of the box: “Simple Bike Store” – Warranty Items/Faulty
Boezembocht 28E, 3034 KA Rotterdam, The Netherlands
Your name
Your original order number, found under “My Orders” in your account

Faulty-item postage reimbursement is limited to €35 We will refund the value of the goods plus the amount paid to return them to our warehouse in the Netherlands. Keep your postage receipt. If postage costs more than €35, contact us first.

Bicycles and large bulky items These cannot be returned through the standard return address. Contact Customer Service to arrange collection. A collection fee applies.

International customs and refund processing

Customers outside the EU should contact their local tax authority before returning goods to confirm whether import taxes can be refunded. Clearly complete the CN22 and/or CN23 customs declaration on the outside of the parcel. Incorrect declarations may cause the parcel to be refused entry into the Netherlands and returned to the sender.

Once the return is received, inspected and processed, the refund will be returned to the original payment method and you will receive an automatic confirmation email.

Wrong item

If we have accidentally sent you the wrong item, please contact us.

Contact us

Bike returns

If you are not happy with your bicycle, you may return it for a refund as long as it is still new and unridden. Let us know within 14 working days and we will arrange the return with you.

Once a bicycle has been used, it cannot be returned. Keep the original packaging in case a return is necessary.
You are responsible for the return cost and for packaging the bicycle securely for transit in the same way it was received.
Your bicycle is covered by the Simple Bike Store guarantee and the relevant manufacturer’s warranty. Contact us for details.
If a fault develops during the warranty period, contact us before returning the bicycle or any component. Some problems can be resolved without incurring postage costs.
For health and safety reasons, all returned items must be clean.

Do not use the standard return address for bicycles Bicycles and bulky items require an alternative return method. Contact us so we can help arrange it.

Items that cannot be returned

Labour, services and rentals. If there is a problem, please speak with us.
Consumables, including batteries, snacks, drinks and energy bars.
Items showing wear or abuse.
Clothing with tags removed, including gloves, hats and shirts.
Used parts, closeout items and ex-display models.

Any Simple Bike Store employee may refuse a return at their discretion until manager approval is obtained.

Piegāde un atgriešana

Delivery

Cancellations

Returns policy

Unwanted item / not faulty

Faulty item

Wrong item

Bike returns

Items that cannot be returned

None of these situations applies?

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